[ Legal ]

Terms of Service

Last updated: April 29, 2026

1. Agreement to Terms

These Terms of Service (“Terms”) govern your access to and use of the Headways website (headways.ai), AI Readiness Diagnostic, and related services (“Services”) operated by Headways, Inc. (“Headways,” “we,” “us”).

By accessing or using our Services, you agree to be bound by these Terms. If you are using the Services on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

2. Services Description

Headways provides:

  • AI Readiness Diagnostic: A free, AI-powered questionnaire that assesses your organization's AI transformation readiness and produces a personalized report with recommendations.
  • Diagnostic Pilot Engagements: Paid 6-week engagements ($15,000) including AI assessment, champion workflow capture, workflow distribution, and a transformation roadmap.
  • Enterprise Platform: Annual engagements ($150,000-$500,000) providing the full Headways platform, embedded AI Learning Architect team, champion interviews, cohort workshops, and quarterly ROI reviews.

3. Eligibility

You must be at least 18 years old and authorized to act on behalf of your organization to use our Services. Our Services are designed for business use by organizations with 500 or more employees.

4. User Accounts and Access

The AI Readiness Diagnostic does not require an account. For pilot and enterprise engagements, access credentials are provided under a separate enterprise agreement. You are responsible for maintaining the confidentiality of your access credentials.

5. Acceptable Use

You agree not to:

  • Use the Services for any unlawful purpose or in violation of any applicable law
  • Attempt to gain unauthorized access to any part of the Services or related systems
  • Interfere with or disrupt the integrity or performance of the Services
  • Use automated means (bots, scrapers) to access the Services without our written consent
  • Reverse engineer, decompile, or disassemble any part of the Services
  • Submit false, misleading, or fraudulent information to the Diagnostic or pilot request forms
  • Use the Services to compete directly with Headways without our written consent

6. Intellectual Property

6.1 Our Intellectual Property

The Services, including all software, content, design, trademarks, and methodologies (assessment frameworks, judgment rubrics, workflow authoring processes), are owned by Headways, Inc. and protected by intellectual property laws. You may not copy, modify, or distribute our materials without written permission.

6.2 Your Content

You retain ownership of all data, workflows, and content you or your employees create using the Services. You grant us a limited license to process this content solely to provide the Services to you.

6.3 Diagnostic Reports

AI Readiness Diagnostic reports are generated for your use. You may share them internally within your organization. The underlying assessment methodology remains our intellectual property.

7. Fees and Payment

The AI Readiness Diagnostic is free. Pilot engagements and enterprise platform access are subject to separate pricing agreements. All fees are non-refundable unless otherwise specified in your enterprise agreement.

We reserve the right to change pricing for future engagements. Changes do not affect existing agreements.

8. Confidentiality

Both parties agree to maintain the confidentiality of any proprietary or sensitive information shared during pilot or enterprise engagements. This includes organizational AI usage data, assessment results, champion workflows, and business metrics.

We will not disclose your organization's data to third parties except as described in our Privacy Policy or with your written consent.

9. Data Processing

Our collection and use of personal data is governed by our Privacy Policy. For enterprise clients, data processing is additionally governed by the Data Processing Addendum in your enterprise agreement.

Enterprise platform data collection is always permissioned, transparent, and scoped. We do not conduct passive surveillance. All integrations are explicitly approved by your organization and visible to employees.

10. Disclaimers

The Services are provided “as is” and “as available.” We make no warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement.

AI Readiness Diagnostic scores and recommendations are generated by AI and are intended as directional guidance, not definitive assessments. Results should be evaluated by qualified professionals within your organization.

We do not guarantee specific business outcomes from pilot or enterprise engagements. Past performance metrics referenced on our website are illustrative and may not reflect your results.

11. Limitation of Liability

To the maximum extent permitted by law, Headways, Inc. shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or business opportunities arising from your use of the Services.

Our total liability for any claim arising from these Terms or the Services shall not exceed the amounts paid by you to us in the 12 months preceding the claim, or $1,000, whichever is greater.

12. Indemnification

You agree to indemnify and hold harmless Headways, Inc. and its officers, directors, employees, and agents from any claims, damages, or expenses arising from your use of the Services, your violation of these Terms, or your violation of any third-party rights.

13. Termination

We may suspend or terminate your access to the Services at any time for violation of these Terms or for any reason with 30 days' notice. For enterprise agreements, termination is governed by the terms of your specific agreement.

Upon termination, your right to use the Services ceases. Sections that by their nature should survive termination (including Intellectual Property, Limitation of Liability, and Indemnification) will survive.

14. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of California, without regard to conflict of law principles. Any disputes arising from these Terms shall be resolved in the state or federal courts located in San Francisco County, California.

15. Changes to Terms

We may modify these Terms at any time. We will notify you of material changes by updating the “Last updated” date. Continued use of the Services after changes constitutes acceptance of the modified Terms.

16. Contact

For questions about these Terms:

  • Email: legal@headways.ai
  • Headways, Inc.